tokyo88 Privacy Policy

Introduction

This Privacy Policy governs personal information that tokyo88 may receive, collect, store or otherwise process in connection with your use of the tokyo88 website and related services. It applies to all eligible adults who access casino content, sports betting markets, payment guides, promotional features or customer support through tokyo88.

By using tokyo88, you acknowledge that you have read and understood this Privacy Policy and the practices described in it. This Policy should be read alongside the tokyo88 Terms & Conditions. If you disagree with any aspect of this Policy, please do not use the website or provide personal information through it.

This Privacy Policy applies to players across Malaysia, including those accessing tokyo88 from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, Kota Kinabalu and other locations. It does not extend to third-party websites, payment service providers, wallet platforms or other services that maintain their own independent privacy arrangements.

Definitions

Data We Collect

The categories below describe the types of information that may be collected depending on how you interact with tokyo88. Not all categories apply to every visitor. Anonymous browsing collects technical data only.

tokyo88 does not intentionally collect sensitive personal data relating to race, religion, health, biometric characteristics or political opinions. Where such information is incidentally submitted — for example, in a government-issued identity document — it is used only to complete the verification step for which it was provided.

Legal Basis for Processing

tokyo88 processes personal data only where a recognised basis applies. The following bases are most commonly relied upon:

• Contractual necessity: processing required to operate an account, execute a deposit or withdrawal or fulfil a confirmed wager or promotional entitlement.
• Legal obligation: processing required to comply with identity verification, anti-money-laundering, financial record-keeping or other applicable requirements.
• Legitimate interests: processing necessary to detect fraud, prevent prohibited conduct, maintain platform security, improve service quality or administer responsible gambling safeguards, where those interests are not overridden by your privacy rights.
• Consent: processing that relies on freely given, specific and informed agreement such as certain communications or non-essential tracking technologies, where consent can be withdrawn without consequence to your core account.

How We Use Your Data

Personal data collected through tokyo88 may be used for the following purposes:

• Creating, verifying and maintaining your tokyo88 player account.
• Processing MYR deposits and withdrawals through Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay and cryptocurrency channels.
• Verifying age, identity, address and payment ownership as required for account eligibility and withdrawal fulfilment.
• Delivering casino game content, sports markets, live casino information and promotional offers to eligible accounts.
• Investigating and resolving suspected fraud, prohibited conduct, chargeback disputes or account compromise.
• Providing multilingual customer support in English, Bahasa Melayu and Chinese.
• Applying responsible gambling controls including deposit limits, session alerts and self-exclusion administration.
• Meeting record-keeping and reporting obligations that may apply to the business.
• Improving website performance, layout and content based on aggregated usage data.

Personal data will not be used for automated decision-making that produces significant legal effects without human review. Marketing communications, if any, are limited to eligible account holders and subject to opt-out.

Data Sharing and Disclosure

tokyo88 does not sell personal data. Sharing may occur only in the following circumstances:

Service and Technology Providers

Third-party suppliers supporting platform operations — such as payment processors, banking intermediaries, identity-verification services, game content providers and hosting infrastructure — may access relevant data to perform their contracted functions. They are expected to handle that data in accordance with applicable privacy principles and not to use it for their own independent commercial purposes.

Compliance and Legal Requirements

tokyo88 may disclose personal data where required or permitted by applicable law, regulation, court order, regulatory direction or formal law-enforcement request. Where lawful to do so, tokyo88 will endeavour to notify an affected player of such a requirement.

Fraud Prevention and Security

Data may be shared with specialist fraud-prevention or security services to protect players, detect prohibited activity or investigate financial crime. Sharing in this context is limited to what is reasonably necessary for the specific security objective.

Business Restructuring

In the event of a merger, acquisition, business transfer or restructuring, player data may be part of the transferred assets, provided that the receiving entity accepts obligations consistent with this Privacy Policy.

Cookies and Similar Technologies

tokyo88 may use cookies, session identifiers, local storage and related browser technologies to support the following functions:

You may configure your browser to block or delete cookies. Blocking strictly necessary cookies may prevent you from signing in or using account features. tokyo88 does not use cookies to build advertising profiles or share browsing behaviour with external marketing platforms.

Data Retention

tokyo88 retains personal data for as long as reasonably necessary to fulfil the purpose for which it was collected, subject to applicable legal, regulatory and operational requirements. The following general principles apply:

• Active accounts: data is retained while the account is open and for a period thereafter sufficient to resolve pending transactions, outstanding disputes or applicable compliance obligations.
• Payment and transaction records: financial and cashier records may be retained for an extended period where required by record-keeping rules applicable to payment services or financial activity.
• Identity verification documents: KYC materials submitted during account or withdrawal verification are kept for the minimum period required and securely disposed of thereafter.
• Support communications: correspondence with the customer support team is retained long enough to close the relevant issue and to allow for a reasonable review period if the matter is escalated.
• Closed or excluded accounts: certain data may be retained after account closure to prevent re-registration in breach of a self-exclusion, to complete an unresolved investigation or to meet a legal retention obligation.

When retained data is no longer required, it is deleted or rendered non-identifiable using a process proportionate to the sensitivity of the information.

Security Measures

tokyo88 applies technical and organisational measures appropriate to the nature and sensitivity of the data held. These may include access controls, encrypted transmission protocols, internal data-handling policies, account activity monitoring and third-party security reviews.

No internet transmission or electronic storage method is completely immune to failure or attack. Players are encouraged to use strong, unique passwords for their tokyo88 account, to avoid sharing credentials and to report suspected unauthorised access promptly through the support contact shown in the footer.

Players must not share one-time passwords, authentication codes or verification PIN numbers with any person, including anyone claiming to represent tokyo88. Legitimate account reviews will never require you to disclose your full password in an email, chat message or phone call.

Your Rights

Depending on applicable law and the circumstances of the request, you may hold the following rights in relation to personal data processed by tokyo88:

To exercise any of the above rights, submit a written request to the website email shown at the foot of this page. tokyo88 may need to verify your identity before acting on a data request. Response times and outcomes may be subject to applicable legal constraints.

Children and Minors

tokyo88 is strictly for adults aged 21 and above. The website does not knowingly collect personal information from individuals under 21 years of age. If an account is found to have been created by or on behalf of a minor, tokyo88 may close the account, void associated activity and delete personal data associated with the ineligible registration.

If you believe that tokyo88 has inadvertently received information from a person under 21, please contact the website email shown in the footer. The matter will be reviewed and appropriate action will be taken without undue delay.

Changes to This Privacy Policy

tokyo88 may update this Privacy Policy to reflect changes in service features, data-handling practices, applicable legal requirements or security standards. The revised version will be published on this page with an updated effective date. Material changes may be communicated to registered account holders through account notifications or support messaging.

Continued use of tokyo88 after a revised Privacy Policy has been published constitutes acceptance of the updated terms. Where a change requires your active consent, we will seek that consent before the change takes effect in relation to your account.

Contact Us

Privacy enquiries, data rights requests and complaints regarding personal information handling may be directed to the tokyo88 support team using the website email address: [email protected]. This email address is displayed as plain text only and is not a clickable link.

Please include your registered account details, a clear description of the matter and any supporting reference information when contacting the team. This allows the request to be reviewed and responded to in a timely manner.

For general questions about accounts, MYR payments, cryptocurrency deposits or casino services, the FAQ page may provide a quicker answer without the need for direct contact.